Guarantee

Containment Guarantee

Hidden Fence of Minnesota guarantees that our systems will contain your dog(s) assuming (1) they are installed by us, (2) they are operated and maintained as we instruct, and (3) you notify us when any problem occurs so we can quickly diagnose and resolve the issue.

There are many factors that are out of our control and only you can provide us with the information we need to insure there are no escape issues. If your dog needs an stronger correction, or some other combination of settings, than the receiver is capable of delivering, Hidden Fence of Minnesota will provide a receiver that will do the job for the most stubborn of dogs.

Regardless of the Pet Stop® Brand system you choose our containment guarantee applies. If you have a Perimeter Technologies system and waived the containment guarantee and later need a different receiver due to escape issues, simply pay the $150 upgrade cost for the receiver that we recommend.

Price Match & Lowest Price Guarantee

Hidden Fence of Minnesota published prices are lower than any of our competitors non-published price sheets for comparable systems and features.

If you receive a lower written price quote from any competitor for their premium system installed including advanced features Hidden Fence of Minnesota will match their price plus give you features they don’t offer.

We will beat any competitors installed price by $50 on basic systems with comparable features and guarantees.

To qualify for either guarantee simply email or text a picture of their quote.

Unlimited Free Follow-up Training Guarantee

Hidden Fence of Minnesota always does the first training session onsite with you and your dog after the system has been installed. Once we have completed this session you will know what to do to continue the process of helping your dog(s) get accustomed to the new boundary.

The reason that we only need to do one session is very simple, our systems are 100% adjustable by you, thereby eliminating the requirement of paying for an executive dog walker who controls the programming of the receiver. Our systems enable you to gradually increase the correction as you see fit until your dog has a healthy respect for the boundary.

The GentleSteps Training™ process is so easy that children can help with the process.We know that occasionally a dog may get startled by a higher level correction or in some cases a dog will need a higher correction than what a specific receiver is delivering. In either case or any other odd situation that occurs that requires onsite assistance, we guarantee that we will return as necessary at no charge to help resolve these issues.

There is no limit to the number of visits, however we fully expect you will contact us within the first 90 days for assistance if you are having challenges. We do whatever is required to solve any problem. We make it very easy for you to contact us and get the help you need by providing an online form on our website that you fill out and submit to us. You will receive immediate confirmation by email that your request has been received, and we are instantly notified by email that you need assistance. We monitor this dedicated email regularly and respond very quickly by phone, text, or email depending on your preference.In most cases we can resolve most issues over the phone, via email, or text message depending on what you prefer.

We also have several video clips on our website, Youtube channel, and our FaceBook page that can be very helpful to answer questions quickly when we are not available, particularly on holidays or after business hours.

6 Month Money Back Guarantee

In order to provide you with a 100% risk free opportunity and put a Hidden Fence to the test with your dog(s) to make sure it is the best solution for containment, we offer you a 6 month money back guarantee giving us the opportunity to prove it to you.

All we ask is that you stay in communication with us when a problem arises and allow us the opportunity to resolve the issue. If we are not able to accomplish this to your satisfaction we will refund 100% of your payment for the system, send a representative to recover the equipment, and disable the wire.

If we do not hear from you about any problems or you choose not to allow us to help resolve the issue and then request a refund, we will evaluate your situation and come up with a resolution that is fair and equitable.

Free Layout Change Guarantee

Not sure what layout to choose?  Hourglass layout with front & back zones?  No worries, don’t let that keep you from getting started. We know you may realize the layout you selected is not working for your situation after using the system for a month or so and changes are necessary to make life easier.

It’s like trying on a pair of new shoes and walking around inside your home for a few hours to make sure you like the fit before you decide to keep them. This is why we offer to make one layout change at no additional cost within a reasonable period of time. (Please note this free layout change does not include returning to block garden areas.)

If there is a dispute between you and a neighbor claiming that the wire was installed on their property, we will move it at no charge to you. We highly recommend that you speak with your neighbors prior to installation and mutually agree on where the property lines are. In most cases these conversations prior to install will prevent potential conflicts over encroachment issues.

Most people can identify their property lines without the expense of doing a property survey. If you are having a difficult time determining your property lines we recommend installing well within what you think is your property to be safe. Unfortunately we have no way to determine this for you. Your county GIS website has property parcel mapping resources that can provide you with very accurate Google earth imagery of your property lines.

Sprinkler Guarantee

If we damage a sprinkler head, water line, or control wire as a result of installing your hidden fence system we will fix it at our expense or pay a reputable company of our choice to repair the damage in a prompt time frame. This applies to professional name brand equipment such as Rainbird, Toro, & Hunter systems.

We expect you to notify us as soon as you discover a problem so that we can take action to resolve it.

If you choose to take a discount and waive the sprinkler guarantee, we highly recommend that you mark your sprinkler heads and we will avoid them during installation.

Buried Wire Guarantee

We use the highest quality 18 gauge direct burial grade wire available. It is professionally trenched in on average of 4” deep. Our proprietary machines cut an incision into your turf with a custom knife that feeds the wire behind it automatically. In thick healthy turf, most people have a difficult time location where the cut is after we are done. The flags and tire tracks from our machine are usually the only visual clues as to the location of the wire.

A common misconception is that the gauge of the copper is somehow a factor in the longevity of the system. This is a myth perpetrated by companies that want to charge more money for heavier gauge wire (16 & 14). The reality is that copper will begin to deteriorate and eventually break as soon it is exposed to the elements due to a breakage or damage to the casing around the copper wire.

The 18 and 14 gauge that we offer comes with identical 45 mil casing that is extremely durable and will provide many years of uninterrupted service. 14 gauge copper wire costs more but provides no additional benefits to the longevity of your system. Because of this we do not encourage the upgrade, but we do offer it for an additional cost if you prefer this option.

We are so confident in our installation process and the materials we use that we provide a peace of mind 1 year service guarantee on the buried wire that we install. We also offer optional extended warranty protection packages for an additional cost.