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Service, Repairs, Batteries & Parts

If you needs batteries or other parts and accessories for your hidden fence system, please visit our Online Store by clicking the button.

If you need a new need any of the following:

  • Replacement Receiver Collar
  • Schedule a Repair 
  • Service Call pricing information on Existing System
  • If you have moved and need your system reinstalled at a new location

Please click the Repairs & Service button.

If you would like quotes for purchasing a brand new installation of either of our systems please click the New System Quote button.

Guarantee & Warranty Information

Limited Lifetime Warranty (PCC200)

After the 1 year manufacturer warranty expires on a component, Hidden Fence of Minnesota will replace a broken, or malfunctioning PCC200 system component with a brand new one for a $129 handling fee which includes diagnostic testing, tax and shipping costs.

The new replacement component will have a full 1 year manufacturer warranty that begins when you receive it. When that expires the process repeats with the Limited Lifetime Warranty.

If you have a Perimeter® Technologies system, we honor the terms of the Limited Lifetime Warranty that applies to that system. Contact us if you have questions.

Lifetime Warranty & UltraCare (Pet Stop® UltraElite & Link™ EcoLite™ Systems)

Pet Stop® Brand UltraElite & Link™ EcoLite™ Systems come with a Lifetime component warranty as well as a 1 year labor warranty. UltraCare is an added layer of protection that covers your transmitter and receiver(s) from any accidental damage with replacement for a $129 deductible per occurrence.

Lifetime Replacement Warranty for Lightning Damage & Zapp Alert®

Perimeter Technologies & Pet Stop® Brand transmitters are covered under this unique “Lifetime” parts guarantee! If lightning strikes and damages your transmitter, simply notify us and we will make arrangements to get you a new one and retrieve the damaged unit.

Zapp Alert® is an audible and visual warning system alerts you if a surge occurs in the transmitter. This feature is a Pet Stop® exclusive that will help protect your pet by letting you know immediately when your system is down.

This warranty does not cover damage to the wire around the yard. Normal repair charges will apply to finding and repairing wire breaks due to lightning.

Stabilitemp

Perimeter® Technologies & Pet Stop® designed their transmitters to withstand temperature extremes found in most garages and basements, where the transmitter is sometimes installed. Not all pet-fence systems incorporate this important feature. It’s just one more way they go above and beyond to ensure your pet’s safety.

Containment Guarantee

Hidden Fence of Minnesota guarantees that our systems will contain your dog(s) assuming (1) they are installed by us, (2) they are operated and maintained as we instruct, and (3) you notify us when any problem occurs so we can quickly diagnose and resolve the issue.

There are many factors that are out of our control and only you can provide us with the information we need to help you insure there are no escape issues. We guarantee that the Pet Stop® Link™ EcoLite™ receiver will stop any dog with the right combination of settings or we will refund your full purchase price.

If your dog displays a need for a stronger correction or some other combination of settings than the PCC200 receiver is capable of delivering, Hidden Fence of Minnesota will offer you the upgrade option to the Link™ EcoLite™ receiver that will do the job for the most stubborn of dogs.  

No matter how old your PCC200 receiver is we will give you full trade in credit and you pay the $200 difference in price plus $50 for the Diagnostic Charging Base if this will be your first Link EcoLite receiver. 

Regardless of the Pet Stop® system you choose our containment guarantee applies covers any situation.

If you have a Perimeter Technologies® System the following terms apply:

  • Containment Guarantee with Perimeter® Technologies System Only. (If a stronger or extended correction is needed to contain a stubborn dog, that can only be achieved by upgrading to a different receiver collar or a system that provides these options, Hidden Fence of Minnesota gives you the option to upgrade to the Link EcoLite system for $350.)

Any Layout

Each of our systems include containment for up to one acre with any layout you choose. This means that we will install the wire where we can safely operate our wire trencher (see video) to establish containment boundaries.

If excessive hand digging or manual placement of wire is necessary (more than 20 linear feet) to accomplish your layout request, our technician will evaluate the additional time required and give you a cost for this additional labor and you can decide if you want to proceed or simplify the design.

Unlimited Free Follow-up Training Guarantee

Hidden Fence of Minnesota always does the first training session onsite with you and your dog after the system has been installed. Once we have completed this session you will know what to do to continue the process of helping your dog(s) get accustomed to the new boundary.

The reason that we only need to do one session is very simple, our systems are 100% adjustable by you, thereby eliminating the requirement of paying for an executive dog walker who controls the programming of the receiver. Our systems enable you to gradually increase the correction stimulus as you see fit until your dog has a healthy respect for the boundary.

The GentleSteps Training™ process is so easy that children can help with the process. We know that occasionally a dog may get startled by a higher level correction, or in some cases a dog will need a higher correction than what a specific receiver is delivering. In either case  or any other odd situation that occurs that requires onsite assistance, we guarantee that we will return as necessary at no charge to help resolve these issues.

There is no limit to the number of visits, however we fully expect you will contact us within the first 15 days for assistance if you are having challenges.  We do whatever is required to solve any problem.  We make it very easy for you to contact us and get the help you need by providing an online form on our website that you fill out and submit to us. You will receive immediate confirmation by email that your request has been received, and we are instantly notified by email that you need assistance. We monitor this dedicated email regularly and respond very quickly by phone, text, or email depending on your preference. In most cases we can resolve most issues over the phone, via email, or text message depending on what you prefer.

We also have several video clips on our website, Youtube channel, and our FaceBook page that can be very helpful to answer questions quickly when we are not available, particularly on holidays or after business hours.

6 Month Money Back Guarantee

In order to provide you with a 100% risk free opportunity and put a Hidden Fence to the test with your dog(s) to make sure it is the best solution for containment, we offer you a 6 month money back guarantee giving us the opportunity to prove it to you.

All we ask is that you stay in communication with us when a problem arises and allow us the opportunity to resolve the issue. If we are not able to accomplish this to your satisfaction we will refund 100% of your payment for the system, send a representative to recover the equipment, and disable the wire.

If we do not hear from you about any problems or you choose not to allow us to help resolve the issue and then request a refund, we will evaluate your situation and come up with a resolution that is fair and equitable.

Free Layout Change Guarantee

Not sure what layout to choose?  Hourglass layout with front & back zones?  No worries, don’t let that keep you from getting started. We know you may realize the layout you selected is not working for your situation after using the system for a month or so and changes are necessary to make life easier.

It’s like trying on a pair of new shoes and walking around inside your home for a few hours to make sure you like the fit before you decide to keep them. This is why we offer to make one layout change at no additional cost within a reasonable period of time. (Please note this free layout change does not include returning to block garden areas.)

If there is a dispute between you and a neighbor claiming that the wire was installed on their property, we will move it at no charge to you. We highly recommend that you speak with your neighbors prior to installation and mutually agree on where the property lines are. In most cases these conversations prior to install will prevent potential conflicts over encroachment issues.

Most people can identify their property lines without the expense of doing a property survey. If you are having a difficult time determining your property lines we recommend installing well within what you think is your property to be safe. Unfortunately we have no way to determine this for you. Your county GIS website has property parcel mapping resources that can provide you with very accurate Google earth imagery of your property lines.

Driveway Crossing

Regardless of the type of driveway you have, we simply use our concrete saw to clean out a natural expansion joint and insert the wire 2″ deep and re-cover with material that came out of the joint.

If your driveway has no joints we will make a fresh clean cut where you instruct us to and seal it if necessary.

Winter Installation

The only part of a normal installation we can not do in the winter is bury the wire. If the ground has frozen we simply surface lay the wire and return in the spring to trench it in. The operation of the fence is the same whether the wire is buried or not so don’t let the cold weather prevent you from having us put in your system.

Sprinkler Guarantee

If we damage a sprinkler head, water line, or control wire as a result of installing your hidden fence system we will fix it at our expense or pay a reputable company of our choice to repair the damage in a prompt time frame. This applies to professional name brand equipment such as Rainbird, Toro, & Hunter systems.

We expect you to notify us as soon as you discover a problem so that we can take action to resolve it.

If you choose to take the $25 discount and waive the sprinkler guarantee, we highly recommend that you mark your sprinkler heads and we will avoid them during installation.

Price Match & Lowest Price Guarantee

If you receive a quote from one of our competitors for a system with comparable features that is professionally installed for a lower price than what we quoted, we will beat there price by $50 guaranteed!

We will price match in cases where our system is comparable but has more advanced features than what the competitor is offering.

Buried Wire Guarantee

We use the highest quality 18 gauge direct burial grade wire available. It is professionally trenched in on average of 4” deep. Our proprietary machines cut an incision into your turf with a custom knife that feeds the wire behind it automatically. In thick healthy turf, most people have a difficult time location where the cut is after we are done. The flags and tire tracks from our machine are usually the only visual clues as to the location of the wire.

A common misconception is that the gauge of the copper is somehow a factor in the longevity of the system. This is a myth perpetrated by companies that want to charge more money for heavier gauge wire (16 & 14). The reality is that copper will begin to deteriorate and eventually break as soon it is exposed to the elements due to a breakage or damage to the casing around the copper wire.

The 18 and 14 gauge that we offer comes with identical 45 mil casing that is extremely durable and will provide many years of uninterrupted service. 14 gauge copper wire costs more but provides no additional benefits to the longevity of your system.  Because of this we do not encourage the upgrade, but we do offer it for an additional cost if you prefer this option.

We are so confident in our installation process and the materials we use that we provide a peace of mind 1 year service guarantee on the buried wire that we install.  We also offer optional extended warranty protection packages for an additional cost.

Interest Free Financing

We have been told that our “in house” interest free financing is one of the best services we offer. There is no application or credit check process involved. Simply tell us you want to do the interest free financing and we will work out the details with you that work for your budget.

Example…$1,299 system price, you pay $499 after we invoice you the day of installation and then you will pay $100 per month for 8 months to pay off the balance.

We will finance any price package and all we ask is that you pay it off within 8 months if possible. We will work with other situations on an individual basis depending on the circumstances.

Pet Stop® PCC 200 Discount Details

HOA – Pet Stop® PCC 200 System – Home Owner Assisted Install

CUSTOMER RESPONSIBILITIES for the (HOA) Homeowner Assistance tasks of the Pet Stop® PCC200 System installation to receive the $99 discount off the published full price:

  • Flag the yard with provided flags. This is the only task you need to do while we are there if training is to be done after installation. If training will be done at a later date, you can wait to put up the flags until we come back to train.
  • Clean up driveway joint crossing and apply sealer, that we provide, at your discretion.
  • Any hand digging that is required where our trencher can not bury the wire safely.
  • All cosmetic clean up resulting from the installation process.
  • Blocking garden areas within the contained area are not included with this discount.
  • Save an additional $25 if you waive the Sprinkler Guarantee.

Waive Free Follow-up visits – Pet Stop® Systems 

Customer agrees to waive the following guarantees that are included with our published full price installed system to receive this $150 discount off the installed system full price:

  • Free onsite follow-up training guarantee
  • Free layout change for any reason
  • 6 month money back guarantee reverts to 30 days.

Customer assumes full responsibility for completing the remaining training sessions after the initial training session provided by Hidden Fence of Minnesota and if assistance is needed, understands that free phone support is available from us but onsite visits for additional training or layout modifications will be charged at our normal published service call rate.

Pet Stop® Link™ EcoLite™ Discount Details

HOA- Pet Stop – Home Owner Assisted Install

CUSTOMER RESPONSIBILITIES for the (HOA) Homeowner Assistance tasks of Pet Stop® Link™ EcoLite™ System installation to receive the $99 discount off the published full price:

  • Flag the yard with provided flags. This is the only task you need to do while we are there if training is to be done after installation. If training will be done at a later date, you can wait to put up the flags until we come back to train.
  • Clean up driveway joint crossing and apply sealer, that we provide, at your discretion.
  • Any hand digging that is required where our trencher can not bury the wire safely.
  • All cosmetic clean up resulting from the installation process.
  • Blocking garden areas within the contained area are not included with this discount.
  • Save an additional $25 if you waive the Sprinkler Guarantee.

Waive Free Follow-up visits – Pet Stop® Systems

Customer agrees to waive the following guarantees that are included with our published full price installed system by signing a waiver to receive this $150 discount off the installed system full price:

  • Free onsite follow-up training guarantee
  • Free layout change for any reason
  • 6 month money back guarantee reverts to 30 days

Customer assumes full responsibility for completing the remaining training sessions after the initial training session provided by Hidden Fence of Minnesota and if assistance is needed, understands that free phone support is available from us but onsite visits for additional training or layout modifications will be charged at our normal published service call rate.