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Phone: (952) 492-6660
920 Arabian Drive,
Jordan, MN 55352

Hidden Fence of Minnesota, The Dog Fence Experts, answer your questions on hidden, underground electric dog fences. Learn how & why only Hidden Fence of Minnesota offers safe humane training options.

Pet Fence FAQ's - Hidden Fence of Minnesota

For many years, we have been completely transparent by posting our prices on our website. Via our New System Quote button, we provide you an easy way to obtain a free quote specific to your property, (emailed and/or texted to you) after providing some basic information for us.
We will provide you all the information you need to make a decision using your communication method of choice (email, phone conversation, and/or text messaging).
We are eager to answer all your questions and share why we feel Hidden Fence of Minnesota is your best choice!

We have been told that our in-house Interest-Free financing is one of the best services we offer. 
There is no application or credit-check process involved. Simply tell us you want to do interest-free financing and our billing department will work out the details with you.

Customers who finance pay half or a third down the day of installation, and then we divide the remaining balance by 6 or 8 months and charge your credit card on file each month for the specified amount until the balance is paid.

We will finance any price package. All we ask is that you pay it off within 8 months, if possible, and communicate with us if you have any trouble making a payment due to a credit card problem or other hardship. 

We will work with other special financing situations on an individual basis depending on the circumstances.

We offer 3 kinds of warranties to accompany the transmitters, receivers, and wire-installation we perform:
<li>Parts Warranty:  This is the period of time where there is no cost to you for the replacement a Transmitter or Receiver if either component becomes inoperative.</li>
<li>Labor Warranty:  This is the period of time where there is no cost to you for our labor to process & replace a malfunctioning Transmitter or Receiver.  Our Labor Warranty is either 2 or 3 years from your system installation date based on the Parts Warranty option you choose.</li>
<li>Installation Warranty: This is the period of time where there is no cost to you for labor & materials for wire breaks or other repairs due to installation related issues.</li>

Regardless of the type of driveway you have we use our concrete saw to clean out a natural expansion joint.
If your driveway has no joints we will make a fresh clean cut where you instruct us to.
We then insert the wire 2″ deep, and re-cover with material that came out of the joint and seal it if necessary.
We do not advise pre-placing conduit under new asphalt driveways because there is a very high probability a crack will form right over the conduit within a few years time.
Or straight saw cut is much more attractive than a crack.
After a few coats of driveway sealer the saw cut will be less apparent.

After reviewing your proposal if you like what you see and are ready to proceed please click the blue “Approve” button at the bottom of your proposal and we will be automatically notified of your decision.
You will also automatically receive an email with a copy of your approved proposal and scheduling information.
If you prefer to speak with us about scheduling just reply to the email or text message and we will contact you right away.
No payment is due until we show up, and you are completely satisfied with our services.
We do require that you have a payment-method ready the day we install.

Pet Stop® Brand transmitters are covered under this unique Lifetime Parts Warranty! If lightning strikes & damages your transmitter, simply notify us, and we will make arrangements to get you a new one and retrieve the damaged unit (labor charges may apply.)
<li>Zapp Alert® is an audible & visual warning system alerts you if a surge occurs in the transmitter. This feature is a Pet Stop® exclusive that will help protect your pet, by letting you know immediately when your system is down.<li>
***This warranty does not cover damage to the wire around the yard. Normal repair charges will apply to finding & repairing wire breaks due to lightning.

Our standard pricing for any system covers up to one acre for any layout you choose. This means that we will install the wire where we can safely operate our wire trencher (see video) to establish containment boundaries.
Each additional acre costs $150 with our standard 16 gauge wire.
***If excessive hand digging or manual placement of wire is necessary to accomplish your layout request (more than 20 linear feet), our technician will evaluate the additional time required & give you a cost for this additional labor. Then you can decide if you want to proceed or simplify the design.

We do offer a 20-minute Tech-Quick Visit if a customer is especially concerned about the viability of our system in light of certain unique features in their yard which may pose challenge.
Most customers we talk with end up realizing they don’t need a Quick-Visit. But those that do are very serious about proceeding with our proposal. They just want an experienced technician to confirm this is a good fit for their pet containment needs.
Rest assured if our technician discovers we cannot accommodate your containment requests you are not obligated to us for anything.
We no longer send sales staff out to meet in person and here’s why:
1. As you may know, there’s a significant time & cost factor to send a salesperson to your home just to answer questions in-person. We are committed to efficiency, and respecting your time. Our goals are to provide the most-competitive prices with the best service & information, for products that are better & safer than our competitors.
2. The shift to online & digital commerce also influenced our change. We are constantly exploring ways to make our website as intuitive & industry-leading as possible. If we are over your budget, you will know that very quickly by simply landing on our homepage.
3. Customer reviews & feedback have revealed that answering questions by phone, text, email, and video is far more effective (and a much better use of time) than being face-to-face to answer questions.
4. When COVID became a major factor affecting our lives, Pet Stop® (our vendor) urged all dealers to avoid unnecessary onsite sales visits whenever possible. We honored this, to be sensitive to the varying preferences of our customer-base.
5. Though we used to do sales visits quite frequently, we discovered that our technicians were doing the exact same walk around the property the day of the installation to avoid any misunderstandings.
6. We honor our online quote prices. If we arrive onsite, and realize we made an error on your proposal, it’s on us. We don’t expect you to pay extra for details we missed in the conversation.
7. The primary reason our main competitor still insists on meeting in-person is because they have a better closing-rate in-person. If you’re considering meeting with them (or already have), we wouldn’t be surprised if you run into some pressure to Act Now! We don’t believe in treating potential customers like this. We communicate with you in the manner & frequency you prefer. People choose us because we’ve built a reputation of integrity, transparency, and trust. They tell us how much they appreciate these things, and how we remove the “smoke-in-mirrors” regarding pricing.
While our main competitor is making you wait 4-6 weeks just to get a quote and answer your questions, our average total turnaround time (from receiving your information, to installing your system) is only 4-6 business days.
We look forward to the opportunity to earn your business, and show you how you can get so much more value – without sacrificing quality in the least!

Hidden Fence of Minnesota always does the first initial training session onsite with you and your dog after the system has been installed.
The GentleSteps Training™ process is so easy that children can help with the process. Once we have completed this initial session you will know exactly what to do to continue the process of helping your dog(s) get accustomed to the new boundary.
We understand that occasionally a dog may get startled by a higher level correction, or in some cases a dog will need a higher correction in order to achieve containment.
If you chose this training option we guarantee that we will return as necessary at no charge to help resolve these issues.
There is no limit to the number of visits, however we fully expect you will contact us within the first 15 days for assistance if you are having challenges and we require your participation in these sessions. We do whatever is required to solve any problem.
We make it very easy for you to contact us by phone, text or email, to get the assistance you need. We also provide an online form on our website that you can fill out and submit to us.
We monitor a dedicated email 7 days a week that receives messages from our text only number as well as emails. We respond very quickly by phone, text, or email depending on your preference.
In most cases we can resolve most issues very quickly but if onsite assistance is necessary we will schedule it promptly.
In summary the primary reason that we usually only need to do one initial session is very simple, our systems enable you to gradually increase the correction stimulus as you see fit until your dog has a healthy respect for the boundary.
This feature eliminates the requirement of you paying for an executive dog walker who controls the programming of the receiver.

Not sure what layout to choose? Full perimeter? Hourglass with front & back zones? No worries! Don’t let that keep you from getting started!. We know you may realize the layout you selected is not working for your situation after using the system for a month or so.
It’s like trying on a pair of new shoes & walking around inside your home for a few hours to make sure you like the fit before you decide to keep them. This is why we offer to make one layout change from a non-zoned to a zoned layout (or vice versa) at no additional cost within the first 3 months.
**(Please note: this free layout change does not include returning to block garden areas, customizations to complex layouts, or alterations larger than a simple zoning-change.)
If there is a dispute between you and a neighbor claiming that the wire was installed on their property, we will move it at no charge to you. We highly recommend that you speak with your neighbors prior to installation, and mutually agree on where the property lines are. In most cases, having these conversations prior to install will prevent potential conflicts over encroachment issues.
Most people can identify their property lines without the expense of doing a property survey. If you’re not sure where your property lines are, we recommend installing well within what you think is your property, to be safe. Unfortunately we have no way to determine this for you. Your county GIS website has property parcel mapping resources that can provide very accurate Google Earth imagery of your property lines.

In order to provide you with a 100% risk free opportunity and put a Hidden Fence to the test with your dog(s) to make sure it is the best solution for containment, we offer you a full One Year Money Back Guarantee giving us the opportunity to prove it to you.
The only requirement we stipulate to honor this is that you stay in communication and notify us when a containment problem arises and allow us the opportunity to resolve the issue.
If we do not hear from you about containment problems & you choose not to allow us to help resolve the issues our refund policy is as follows:
We will refund the prorated cost of your used equipment only & send a representative to recover the equipment and disable the wire.
***If your invoice has the Long Distance Job line item please note that only the equipment portion is refundable.

We guarantee that our systems will contain your dog under the following conditions:
1. It is installed by us.
2. It is operated & maintained as we instruct.
3. You notify us when any problem occurs so we can quickly diagnose and resolve the issue.
4. The appropriate receiver is chosen for your dog’s temperament.
The containment guarantee covers our time to find the proper combination of settings, and any onsite training assistance required with you to ensure containment.
It does not cover the upgrade cost to a stronger receiver if that is the determined solution.
Since we do not assume complete control of your system’s settings, there may be situations where only you can provide us with key situational information we need to help ensure there are no escape issues.
If your dog displays need for a stronger correction, and you chose the PCC200 Pro receiver, we will offer you the option to upgrade to either the EcoLite™ HO or the Link™ EcoLite™ receiver that will contain the most stubborn of dogs.
No matter how old your PCC200 Pro receiver is, we will give you full trade in credit and you pay the difference in price plus $50 for the Diagnostic Charging Base.
We guarantee that either Pet Stop® EcoLite™ receiver will stop any dog with the right combination of settings, or we will refund your full purchase price.
Our only requirement in order to honor this is we ask you to stay in communication with us when a problem arises and allow us the opportunity to resolve the issue.
Regardless of the Pet Stop® system you choose our containment guarantee applies to cover any situation.

If you choose this coverage and we damage a sprinkler head, water line, or control wire as a result of installing your system, we will fix it at our expense, or pay a reputable company of our choice to repair the damage in a prompt time frame.
This applies to professional name brand equipment such as Rain Bird®, Toro, & Hunter Industries systems.
We expect you to notify us as soon as you discover a problem so that we can take action to resolve it.

Our Pro receiver is powered by a 6V battery – which normally lasts up to 6 months before needing to be replaced.
During your dog’s initial orientation to their new boundary, the first battery may not last this long – due to the number of times the receiver is activated by going into the signal zone.
With each new system, you’ll be glad to know we give you 5 years worth of batteries for one dog (10 total) – a $100 value!
Please consider this prior to purchasing a system, and when comparing us with alternatives.
The proprietary batteries required for Invisible Fence® Brand will cost you nearly $100 PER year for EACH dog you have on their system.
Over 10 years, that’s an additional $1,000 per dog over and above the inflated cost of their system.

Pro receiver:
<li>We offer a Lifetime Equipment Warranty on our Pro receiver.</li>
<li>Our Pro receiver also comes with a 3-year Labor Warranty. This applies to the labor costs of processing of the warranty item. After the Labor Warranty expires, a $99 labor fee will be charged. If accidental damage occurred, a $129 labor fee will be charged.</li>
<li>The Lifetime Parts Warranty can be downgraded to a Limited Lifetime 2-year Parts Warranty. This discounts the system cost by $50. Once the Parts Warranty expires, we will charge full-price for a replacement receiver. No labor fee would be assessed, since the defective one not being returned under warranty – unless the receiver went defective after the 3-year Labor Warranty expired, and one of our technicians came onsite to diagnose it.</li>
EcoLite™ & Link™ EcoLite™ receivers:
<li>Pet Stop offer a Lifetime Parts Warranty on our EcoLite™ & Link™ EcoLite™ receivers for manufacturing defects.</li>
<li>Our EcoLite™ & Link™ EcoLite™ receivers also come with a 3-year Labor Warranty that applies to the labor costs of processing the warranty and exchange of the item. After the 3 year Labor Warranty expires, a $99 labor fee will be charged to replace it with a brand new receiver.</li>
<li>UltraCare™ is an added layer of protection that covers your receiver(s) from any accidental damage with replacement for a $129 deductible per occurrence.</li>
<li>If accidental damage occurred not related to a manufacturing defect, the UltraCare Warranty $129 replacement fee will be charged for replacement with a brand new receiver. You must return the damaged receiver to qualify for this.</li>

We use the highest quality 16 gauge direct burial grade wire available. It is professionally trenched in on average of 4” deep. Our proprietary machines cut an incision into your turf with a custom knife that feeds the wire behind it automatically.
In thick healthy turf, most people have a difficult time locating where the cut is after we are done. The flags and tire tracks from our machine are usually the only visual clues as to the location of the wire.
The 16 gauge that we offer comes with a 45 mil casing that is extremely durable and will provide many years of uninterrupted service on a standard residential property.
During the installation process if damage occurs to the protective burial casing and the copper wire becomes directly exposed in the ground it will begin to deteriorate and eventually break within the first year.
We are so confident in our installation process and the materials we use that we provide a 1 year guarantee on the buried wire for installation related defects.

Optional for properties with a known mole/vole problem.
Wire breaks due to rodent chews are not covered by our normal Wire Guarantee.
For an additional charge Hidden Fence of Minnesota offers a 3 year Protection plan that covers wire breaks specifically due to rodent chews.
We realize that this can be a menacing problem that may require multiple service calls so we offer this plan that includes full coverage for 3 years.
This plan does not prevent critters from chewing your wire. The cost of this coverage prepays at today's cost for unlimited repair damage due to critter chews for the next 3 years.

Absolutely! We have a 100% containment guarantee to ease your mind, and help you decide to get started with one of our proven systems.
At Hidden Fence of Minnesota, we strive to offer the highest-quality customer experience. After one of our highly-qualified technicians installs your system, they will walk you through the initial Gentlesteps™ training session.
After this initial session, we will ask you how you would like to proceed.
Most people are very comfortable taking over for the remaining 4 days of leash orientation. They will contact us for a free return visit (our Unlimited Onsite Follow-Up) only if something unexpected happens.
The vast majority of our customers have no problems. After an average of 5 consecutive days of on-leash orientation, their pet is enjoying the yard – successfully conditioned.

As a PetStop® dealer, we use their exclusive GentleSteps™ training method.
GentleSteps™ is the safest & most humane training method that exists today. It uses low, tickle-levels when familiarizing your pet with the boundary. Then, the correction-level is gradually increased as they learn, and are challenged with real-life distractions.
Once a dog has completed GentleSteps™ training, most dogs will never attempt to leave their yard. From the initial training on-leash, to the end of training when your pet is enjoying their yard off-leash, we show you how safe & controlled the process is.
Some dogs, however, are particularly stubborn. Here, we are left with no other choice that to configure their receiver for extended correction temporarily. This is intended to give them that “one time experience” that will get them to respect the boundary. This enables us to promote our products as truly safer & more humane, while ensuring we can contain even the most determined, “escape-artist” dogs.

As Pet StopPet Stop® dealers, we are proud to offer the EcoLite™ HO and Link™ EcoLite™ receivers. Weighing in at a mere 0.9oz, they’re the smallest & lightest in the industry.
Their small profile and broad range of settings make them mild enough for puppies, yet strong enough to contain stubborn, prey-driven dogs.
Even our PCC200 Pro receiver (weighing only 1.3oz) offers an budget-friendly option, without sacrificing your pet’s comfort.

In 2001, a very good friend of ours – industry-renowned dog trainer Rich Weinssen (owner of Hidden Fence of New Jersey ) – revolutionized the pet-containment industry with the GentleSteps™ training method.
GentleSteps™ was introduced publicly at the March 2002 International Association of Canine Professionals (IACP) annual meeting.

Our systems are capable of both. Our main competitor boasts of having a boundary based on time (not distance) – preventing your pet from being able to run through the boundary. Though it may sound fancy at first, the only way of having a boundary based on time is to have extended correction.
The vast majority of dogs don’t require this to stay in their yard. After all, the goal is to teach your pet to respect the boundary so they don’t challenge it or cross it…. In the event your dog is challenging the boundary, our Unlimited Onsite Follow-Up guarantee is there to ensure you know how to humanely respond & adjust your system for your dog.
Our systems are equipped with a broad range of settings that effectively contain both compliant dogs, and stubborn, prey-driven dogs using a correction-level that is appropriate for them. If extended correction is absolutely necessary, our receivers are capable of utilizing it to ensure they stay contained.

Whether you want a new system installed, or need service on your existing system, Hidden Fence of Minnesota is a great choice! We offer the highest quality name-brand electronics, use the highest quality wire & connectors, and do so for a lower cost than our best-known competitor.
Our published prices are lower than any of our competitors non-published price sheets for comparable systems, features, and guarantees.
If you receive a lower written price quote from any competitor for their premium system installed including advanced features, we will beat their price with our Pet Stop® Link™ EcoLite™ system, plus give you features they don’t offer.
We will beat any competitors basic system-installed-price by $50 using our Pet Stop® PCC200 Pro system with comparable features and guarantees.
To be fair, all we ask is that you email details or a copy of their quote, so we can do a true side-by-side comparison.
We are neither a franchise, nor a giant company beholden to shareholders. We are an independent, local, family-owned business that works directly for our customers! We earn referrals by providing the highest-quality products & service at a lower cost

We have many customers who originally purchased other brands – including Invisible Fence®Brand, PetSafe®, DogWatch®, DogGuard®, as well as Perimeter® (we sold this brand prior to the emergence of the Pet Stop® Pro, EcoLite™, and Link™ EcoLite™ systems that we offer today).
Although we try to avoid mixing components with other brands as much as possible, below is information about our cross-compatibility:
Our transmitters can be programmed to work with these other-brand receivers:
<li>Invisible Fence® Brand 700 receivers (predecessor to Boundary Plus®)</li>
<li>DogWatch®</li>
<li>DogGuard®</li>
<li>PetSafe®</li>
Our receivers can be programmed to work with these other-brand transmitters:
<li>Invisible Fence® Brand 700 & 800 systems: Our EcoLite™ and Link™ EcoLite™ receiver are compatible with these systems. Since Link™ EcoLite™ features Bluetooth connectivity to your smartphone via the Link™ app, both we & you can still make adjustments to the receiver at any time.</li>
<li>Boundary Plus® transmitters (when programmed to work like their 800 series predecessor): Our EcoLite™ and Link™ EcoLite™ receiver are compatible with the Invisible Fence® Brand Boundary Plus® transmitter, once the transmitter has been configured to operate like its predecessor. Boundary Plus® technology is a completely different “animal,” so it only works with Invisible Fence® Brand equipment.</li>
<li>PetSafe®: Our PCC-200 Pro receiver is compatible</li>
Perimeter® products do not have any cross-compatibility. Any equipment in need of replacement must be replaced with the same thing.
When a customer has very old equipment, we usually work with them to see if we can help replace it with the exact same thing. If not, we recommend they purchase new equipment from us – still at a far lower price than a complete newly-installed system.
As for parts, we supply Invisible Fence® Brand-compatible batteries which were designed by Pet Stop® engineer Scott Touchton (former chief engineer with the Invisible Fence® Brand) and John Purtell (original Founder of Invisible Fence® Brand).
Our staff is educated, and extremely knowledgeable about the latest products & trends in electronic pet-fencing. We’ll work with you to ensure your system is functioning as best it can. Our collective goal is to create completely-satisfied customers with every opportunity that comes our way!

Pet Stop® Brand & dealer Hidden Fence of Minnesota are not associated in any way with Invisible Fence® Brand.
No other system can match the range of patented, customizable features and expert training offered by Pet Stop® Brand & Hidden Fence of Minnesota. GentleSteps™ training, the Link™ EcoLite™ Rechargeable Receiver and its Diagnostic charger, are all exclusive products offered only by Pet Stop® Brand & their dealers.
Our customizable systems produce a 99.6% successful containment rating – the highest in the industry.
Founded in 1992, Pet Stop® Brand is managed by a team of industry pioneers with the most experience and highest pet aptitude in the business. Only Pet Stop® Brand combines our genuine love of pets with in-depth knowledge and commitment to technology to produce the finest, most reliable pet containment systems in the world.
However, an interesting fact, John Purtell (current of President of Perimeter Technologies®, and current President of the dealer-exclusive Pet Stop® Brand) was the original owner of Invisible Fence® Brand & registered the term “Invisible Fence®”.
In 1976 He purchased a patent from a gentleman named Richard Peck of Pennsylvania for a system called Stay-Put. He later changed the name to Invisible Fence® and developed the technology until In 1993, John Purtell sold his interest in Invisible Fence® Brand while the company was at its zenith.
Today, the company is on its Fifth owner; an American company that specializes in Chinese manufacturing. From 1993 to 1998 Purtell honored his non-compete agreement by creating an exciting new Company in the golf industry but his desire to compete in the electronic pet containment industry never waned.
Once the clause expired, Purtell sold his golf company and re-entered the pet containment business on a path that eventually led him to Bob Slattery, a successful Cincinnati entrepreneur looking to expand his own pet containment business, a product called Pet Stop®..

Perimeter® Technologies & Pet Stop® designed their transmitters to withstand temperature extremes found in most garages and basements, where the transmitter is sometimes installed. Not all pet-fence systems incorporate this important feature. It’s just one more way they go above and beyond to ensure your pet’s safety.

There are no permits required for the installation of a hidden fence, however in some municipalities they are requiring a “Right of way” permit for any digging near the street.
If a right of way permit is required for your installation we will include that as a separate line item on your proposal.

If you live in an attached twinhome or townhome, it is very likely that your development has homeowners association with by-laws that contain leash regulations.
This generally means that any type of fencing is not permitted including hidden fencing.
Contract lawn mowing and aeration services may also be factors that cause them to deny your request.
Please get permission (preferably in writing) to install hidden fencing from your association before pursuing this option.

Yes! The only part of a normal installation we can’t do in the Winter is bury the wire. If the ground has frozen we surface lay temporary boundary wire and return in the Spring to trench in burial-grade 16-gauge wire.
We return at no additional charge to do this and walk through training again if necessary.
Customers may choose whether they wish to fully train their dog to the boundary during the Winter or wait until Spring.
If they choose to wait until Spring we extend our Unlimited Onsite Training Guarantee to accommodate this.
The fence will function the same whether the wire is buried or not. So don’t let cold weather prevent you from having us put in your system!
We also have financing options to accommodate the Winter months until we bury wire in the Spring.

We make it very easy to obtain a customized proposal preferably by completing our form online by clicking the System Quote button at the bottom of your screen. This is the quickest and most efficient way to get a price quote.
If you prefer talking with us over the phone first before providing us with your specific information please call or text or our main number. If you fill out and submit your basic contact information we will call you back.
Your information will only be viewed by Hidden Fence of Minnesota.
Your proposal will be prepared and delivered by email & text message – containing a URL link to view your proposal.
If you are seeking bids from different companies, we want you to know that we’ll respect your wishes & communicate with you only as you specify.
All we ask in return is that you confirm receipt of our proposal.
We will continue to reach out until we receive confirmation the you have our proposal.
We encourage you to read our reviews here to see what many very recent customers have to say about us.
If you would like to have a phone conversation with us, please let us know that, and we will call you.

Frequently Asked Questions (FAQs)

System Quote Process

Customer Reviews

Hidden Fence of Minnesota