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Phone: (952) 492-6660
920 Arabian Drive,
Jordan, MN 55352

Hidden Fence of Minnesota Offers Training Assistance Needs, Repair Needs & Offers Support For Questions About Existing Systems.

Repairs & Training Assistance - Hidden Fence of Minnesota

For current customers please text us anytime 24 hours a day at <a href="tel:+6124701053" style={{color: '#911B26'}}>612-470-1053</a> for the quickest response time. If you need to send us a picture please email it to service@hiddenfence.org 
If you prefer speak with someone please call us at <a href="tel:+9522016155" style={{color: '#911B26'}}>952-201-6155</a>.
Your question may also be addressed in our Service-related FAQs below.

A: We can schedule a Service call to help you in as little as 1-3 days throughout most of the year.

A: Our Basic Service Call is $149 to fix 1 wire break. If you would like to schedule a service call, please call, text, or complete our Training Assistance & Repair Form Below.

A: You can expect to receive a response from our team within 24 hours or less but more often it is within an hour or less. In addition to our standard business hours for calling, emailing, and texting (8am to 5pm, Monday – Friday), our team monitors our email, as well as our text number, 7 days a week, from 8am to 11pm.

A: We always encourage our customers to start with basic troubleshooting questions when they’re encountering containment issues.
If your dog is getting out of the yard, be sure to confirm the following things:
1. The transmitter is on and the there are no breaks in the boundary wire. (If there is a wire break the transmitter will beep and flash continuously when plugged in and turned on.)

2. Your dog’s receiver has a good battery and responds to the signal when held by the transmitter where the wires connect. You can also confirm this by holding the receiver by the collar strap at the height of your dog’s neck and approach the boundary you should hear the receiver begin beeping.

3. Check the boundary signal size displayed on your transmitter. This is the number that displays constantly when your are not interacting with it while programming the collar. It is usually set to read from 6 to 8.

4. If your dog’s receiver does not beep at the transmitter or when held very close to the ground near the boundary, you may need to replace the battery and repeat these troubleshooting steps.

5. If the receiver beeps when in the signal area, confirm that the collar is tight enough on your dog’s neck, so the receiver probes are making steady contact with their skin. 

When properly fitted to your dogs neck you should only be able to get your index finger under one of the probes. 
If your dog has an extremely thick coat you may need to trim some fur away from where the receiver will sit. 

We also recommend that you wiggle the collar back and forth to make sure the probes work through the fur to make contact with the skin. 

6. Finally, confirm what GentleSteps™ correction level for the receiver is on. Due to the fact that GentleSteps™ is a progressive & incremental training method, the level may not be high enough for your dog to respect. 

Your dog may have become used to the correction level you stopped at during training when your dog began responding very well and obeying the boundary. This is quite common and the simple solution is to increase the correction level one step higher and put your dog back on a leash and introduce them to the boundary at the new higher level. See video below.

This is part of what we explain during the initial training: repeating encounters with the boundary, allowing your dog to get used to the boundary, and observing how they react as you gradually increase the correction-level.

A: Batteries can be purchased at any time through our parts store, by clicking the button below.

A: If your rechargeable receiver fails the diagnostic test in the charging cradle please watch this video and then reply to the text message or email you received from Hidden Fence of Minnesota with the results after retesting your receiver. 

Please place your receiver in the charging cradle and leave it there until our service department contacts you. This will help to confirm the status of the receiver.

A: To change the battery in your battery-powered receiver (PCC-200 Pro), use a flat-head screwdriver or a coin to unscrew the silver battery cap. Turn the cap until it gently releases, and remove the dead battery and discard right away so you don't get it mixed up with the new battery. 

When you install the new battery, make sure you insert it so the end that is completely silver is facing outward, then screw the battery cap back on, making sure that the rubber ring is correctly placed around the screw on the underside of the cap. 

No red light should be on or flashing. You can then test the receiver by holding it, without touching the probes, near the 2 white wires connected to your transmitter and listening for the beeping alert that indicates proper operation and that the battery is good.

A: Easily. The number displayed on your transmitter in your garage indicates the width of the boundary of your fence produced by the strength of the radio signal. The signal extends to an equal distance on either side of the wire as well as the height above the wire.

The larger the number indicates the greater the distance from the wire the receiver will react.

To adjust this setting, you can simply press the top button on your transmitter to increase the size of the boundary and press the bottom button to decrease it.

A: If you prefer to watch a video demonstration of this, please scroll down.

To change your battery-powered or Ecolite™ receiver's correction level you will need to:

1. Remove the transmitter cover to access the small white "training" button on the upper right hand side of the circuit board.

2. Press and hold this button until the display flashes "98" and position your battery-powered or Ecolite™ receiver near the transmitter so that you get a steady red light on the receiver. 

3. Press the upper black button to go up one level, or the lower black button to go down one level. Be sure to count the number of flashes that indicate what level the receiver is now set to.

A: If you prefer to watch a video demonstration, please scroll down.

To change the correction level of your Link™ receiver, you will need to:

1. Open the "Pet Stop® Link™" app on your phone and connect to the desired receiver via Bluetooth.

2. Tap the settings gear in the upper right hand corner of the screen, then tap the "GentleSteps™" tab.

3. Tap the "+" button to go up 1 level, or the "-" button to go down 1 level. The receiver will respond by flashing to indicate this.

A: If you would like to fix a wire break yourself, we offer the option to purchase our wire repair kits on our parts store. Our kits are sold in packs that cover 10ft, 50ft, and 120ft.

A: The Pet Stop® Link™ mobile app makes accessing your Link™ receiver's various features and settings quick and easy, and as our customer, we want you to understand how your system works and help you to be able to operate it without difficulty.

Below is a full video tutorial showing how to use the Link™ app.

A: Yes, all you would have to do is pay the difference between the receivers to upgrade.

- Battery-powered PCC200 Pro with 2-Year Warranty ($304) upgrade to Rechargeable Link™ ($554) with required Diagnostic Charging Base ($50) = $300 cost to upgrade.

- Battery-powered PCC200 Pro with Lifetime Warranty ($354) upgrade to Rechargeable Link™ ($554) with required Diagnostic Charging Base ($50) = $250 cost to upgrade.

- Non-Link™ EcoLite™ HO ($454) upgrade to Link™ EcoLite™ ($554) = $100 cost to upgrade.

Please contact our service department at service@hiddenfence.org for an upgrade proposal. Note that tax and shipping charges will be applied.

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(DO NOT use this form for New System inquiries, instead please use any "Get a Quote" button throughout the website)
Please fill out this form for Training Assistance Needs or<br>Repair Needs & Questions with Existing Systems

Repairs & Training Assistance

Service FAQ's

Training Assistance & Repair Request Form

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Hidden Fence of Minnesota